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Call Centre Services Philippines: Why You Should be Outsourcing to the Pearl of the Pacific

Adam Brigden

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Ralf Ellspermann

Call centre services firms are changing the way business is done on a global scale. The marketplace is bigger than ever before, and we often take that for granted. Imagine someone time-travelling from 1980 to today and encountering Amazon—seeing such easy access to products from around the world would be jaw-dropping!

Within call centres (also known as contact centres), we see a wide array of tasks that are handled in a variety of ways. Year in and year out, Australia remains a powerhouse, occupying a place in the top fifteen economies in the world. It is no wonder the country continues to be an influencer, to which people around the globe turn to see new trends.

Ralf Ellspermann, CEO of PITON-Global, an award-winning call centre in the Philippines, says, “Call centre services are increasingly being outsourced in Australia, and the world’s other economies are following suit. Companies do this in attempts to specialise and let their organisation and its divisions focus on core competencies. Many companies will opt to keep their product development team in-house while outsourcing their customer support and back office. They have found that they can trust call centre services in the hands of other firms while they focus on and remain in control of product development.”

When you outsource your call centre services, there is no initial start-up cost or investment, no on-going overhead costs, and you do not have to spend on hiring, training, or managing your customer service staff. You can now improve your operating efficiencies and elevate your bottom line.

The demand for call centre services and the subsequent need for outsourcing are tied together, and they continue to increase. We live in the world of now. With the internet, technology, and shorter attention spans, everyone wants instant gratification. Your customers are no different. You need to be ready to handle any and all issues and to do so in a timely manner. The best competitive advantage is the customer experience. You need omni-channel call centre services—including phone, email, web chat, social media, and IVR—and to do that without blowing your budget, you need to look to offshore outsourcing.

There are many types of services that fall under the contact centre services umbrella. Those include customer experience management, inbound sales, customer acquisition and retention, tech support, and back office functions.

When it comes to business process outsourcing, and especially call centre services, there is only one place you need to look, and that’s the Philippines. They have spent the last two decades perfecting this practice, and they have mastered it.

Their prowess in this area has allowed them to generate more than 30 billion AUD in annual revenue. They have built a top-tier infrastructure with cutting-edge technologies. They hire the most experienced and talented call centre agents, who are highly proficient in English. There is truly no one better.

Within this first-rate industry is a super competitive business battleground that has created some of the best call centre outsourcing providers in the world. One such company is PITON-Global. The Philippines has built an industry that no one in the world can compete with, and they can cut your call centre costs by 50%. This is a no-brainer if there ever was one.

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Russell Jack, Southland Yoga Guru Reveals How to Zap an Energy Slump in 5 Minutes

Adam Brigden

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Russell Jack

Maintaining a steady level of energy throughout your busy day is not easy, and doing it without the help of caffeine may seem next to impossible for some. Here, Russell Jack, Southland-based Yoga Guru and Meditation Instructor, explains a simple, quick exercise called qigong to help you snap out of an energy slump.

If you’re looking for an all-natural equipment-free technique for stabilizing energy, you’ll want to give qigong a try. The following exercise will reinvigorate people of all ages and bring them some much-needed energy to get through their busy days. The most amazing part is that it will only take around five minutes.

What Is Qigong?

Qigong is like a simpler form of t’ai chi. Its name means ‘life energy cultivation’ in Chinese. It is an ancient practice with roots that extend back more than 4,000 years and it consists mainly of a series of gentle exercises intended to allow the free flow of energy, or qi, throughout the body. Much like meditation, qigong is based heavily on breathing control and relaxation techniques.

Step 1: Find Your Space

It’s helpful for you to find a space free of distractions and not too claustrophobic. This will allow you to turn your focus inward so that you can get the most out of your five-minute exercise. It may not always be possible to avoid all distractions, and that’s okay. Should a distraction come up that needs your attention, tend to it and return to your exercise without allowing it any more power over you than is needed.

Step 2:  Find Your Stance

Once you’ve found a comfortable space for your exercise, it’s time to find a proper stance to allow for the free flow of energy. Separate your legs about your hip’s width apart to create a strong and balanced base. Relax your shoulders, neck, and face, with your arms resting at the side of your body and palms facing forward.

Step 3: Find Your Flow

Now you are going to combine a breathing exercise with a gentle physical exercise. Inhale deeply and slowly as you extend your arms horizontally outward and then raise them toward the sky while extending your legs in unison. Once your arms are pointing directly upward you can begin your slow and gentle exhale as you point your arms toward one another, palms to the floor, and bring them down to return to your starting point along with your legs. This flowing circular motion should match your breathing perfectly.

Step 4: Reverse the Flow

After about a minute or so, you’re going to return to your relaxed standing position. Inhale deeply and gently in order to center yourself. Relaxing your shoulders, neck, and face once more, reverse your flowing motion, raising your arms toward the center of your body as you inhale, and then upward toward the sky where you will begin your exhale as you extend your arms outward and down in a circular motion. After a minute or so, reverse your flow once more and repeat until your five minutes is up. This exercise should make you feel great – relaxed but energized at the same time.

About Russell Jack

Russell Jack, Southland Yoga guru, lives in Invercargill, New Zealand. He specializes in Vinyasa Yoga, Qigong, and guided meditations. He is not only passionate about mindfulness and yoga, but he is also an animal lover who regularly volunteers with the World Animal Protection organization and a frequent donor to various non-profit organizations dedicated to the protection of rare and endangered species. In his free time, you can find him enjoying nature, surfing, and traveling the world.

 

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Lifestyle

The Top 4 Benefits of Eyebrow Tattoos

Sandra Merlin

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Eyebrow Tattoos

Eyebrow tattoos are an increasingly popular beauty treatment that many people are getting done to enhance their look. Good eyebrows can do wonders for your face and cosmetic tattooing has a number of benefits for maintaining this appearance. These are some of the top benefits of eyebrow tattoos. Find out why this procedure could be the one for you!

#1 You Can Choose the Shape

Eyebrows come in all different shapes and sizes and even the slightest difference in shape can dramatically alter your look. Knowing this, when you are looking to get an eyebrow tattoo done, it is important to have an ideal shape for your face in mind. Different faces and different aesthetics look better with certain styles of eyebrows. Fortunately, the eyebrow tattooing procedure is 100% customisable from the thickness, to the colour, to the shape. No matter how you prefer your eyebrows to look, your beautician will be able to implement the perfect cosmetic tattoo for you. Whether you usually opt for a more natural look or are into a more glamorous and bold look, you are in control. This will give you the confidence that you can have flawless eyebrows that perfectly flatter your face wherever you go.

#2 They Will Save You Time

Sculpting eyebrows is a very fine art. It’s no surprise that some people can spend hours upon hours tweezing, brushing, shaping and colouring their eyebrows to perfection. While this process gives you incredible brows, it also means that you might be late for a few things. With eyebrow tattoos, you will no longer have to spend all this time perfecting your eyebrows and can show up to any event in a punctual manner, all while looking gorgeous.

#3 They Will Save You Money

On top of the time spent on sculpting eyebrows, a great deal of money also goes in. There’s no shortage or products when it comes to eyebrow maintenance and if you are an avid user of these products, the amount that you spend on them can quickly add up. Cosmetic tattoos will mean that you can say goodbye to gels, tweezers and pencils. While the initial treatment is slightly costly, it is all worth it for the amount that you save on products typically used for maintaining your brows. Tattoos, unlike hair, do not need to be constantly maintained with hundreds of products! Your brows will not be budging an inch.

#4 They Will Boost Your Confidence

The best part of any beauty treatment such as eyebrow tattoos is that it will have you glowing both inside and out. With the hassle of maintaining your eyebrows removed, you will have the confidence that your eyebrows look flawless 24/7. This will allow you to spend more time with friends and family looking stunning and feeling good.

Conclusion

These 4 benefits are just some of the reasons why eyebrow tattoos are becoming so popular in the beauty community. With the techniques constantly evolving and improving, this beauty enhancement is truly the future. If you are tired of worrying about how your brows look, find your nearest clinic and book your treatment today!

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The story of accomplished researcher Bashar Ibrahim

Adam Brigden

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accomplished researcher Bashar Ibrahim

Bashar Ibrahim is an accomplished researcher who has won many prizes and accolades for his work, specifically for his work in advanced biology and mathematics research. He has done a lot of work with chromosomes and enzymes, leading to work that has created substantial developments in disability treatment.

Bashar Ibrahim is a very headstrong researcher who is known for taking a direct and carefully-planned approach. However, his colleagues have described him as open to other opinions and that he works well in a collaborative setting. While his early research might be described as inflexible in its approach, it has achieved a lot, nevertheless.

Bashar Ibrahim Early life

Early life

Bashar Ibrahim was born into a family with 5 other children, and thus he has cited the fact he was always vying for attention from an early age. He does not shy away from labelling himself somewhat of an attention seeker because of his crowded home upbringing, and he has said that this has helped fuel his drive to accomplish what he has in the world of academic and scientific research.

While growing up in a rural community, Bashar Ibrahim and his family eventually moved to the city area when his father got a higher paying job. It was because of this that he was able to get a greater education and have the freedom to focus his studies on things he was passionate about, rather than focus on a career that made him the most money.

Bashar Ibrahim has often said that he is grateful for the opportunities he was given to focus on the pursuits he was most interested in. He has said that he feels fortunate to be able to do what he wanted to do in academia from such an early age.

Doing well in his studies, Bashar Ibrahim was a straight-A student who achieved his academic goals without strict pushing from his parents. In this way, he was very self-disciplined and knew it was up to him to ensure his own success.

He graduated from college with degrees in mathematics, science, as well as economics. This led him to want to combine his knowledge and pursue research that combined all the disciplines he had studied.

It was at this point Bashar Ibrahim met his wife, and he got married at a relatively young age. He has said that his wife has given him a lot of his confidence to pursue the research he has, and he has never needed to look back ever since.

Bashar Ibrahim Research career

Bashar Ibrahim has done an impressive amount of research, particularly in the field of mathematics and biology. He has been particularly interested in DNA sequencing and looking at the mathematical structure of how things occur naturally.

Bashar Ibrahim Research career

His research has helped to create a better understanding of how life evolved past the single-cell stage into the complexity that is observed today. Bashar Ibrahim has said he was always fainted with the origin of life and was inspired by the pioneering observations of Charles Darwin.

Bashar Ibrahim has said he was fascinated by the fact that the human species is basically evolution at a point of self-awareness. He has continually shown he is awed by the fact that evolution is a process that, through human discovery, understands itself.

In his studies, Bashar Ibrahim has looked at a wide variety of species of animals to try and map the mathematical commonalities that lead to certain evolutionary traits. His work has enabled a greater predictive understanding of how parallel evolution occurs in groups of animals that are separated by significant geological phenomena (oceans, mountains, etc.).

Awards and recognition

For his research accomplishments, Bashar Ibrahim has been the proud recipient of many accolades and awards. His fellow researchers have praised not only the results he has gotten but the pioneering work ethic that he has displayed, which inspired many to follow his pursuits.

His work has been praised by many in the scientific community as powerful in reaffirming the evolutional justification for the diversity of life on planet earth. In many atheistic circles, he is praised for helping flesh out the evolutionary argument that contradicts the religious narrative of divine creation.

Many young researchers have looked up to Bashar Ibrahim and are inspired by his achievements in biology and mathematics. Many have expressed an interest in working alongside him just to get a perspective on how he works so they can apply it to their own research.

Bashar Ibrahim - Bioethical support for stem cell research

Bioethical support for stem cell research

Due to the nature of his work in mathematics and biology, Bashar Ibrahim has worked in the field of stem cell research. Because of the politicised nature of stem cell research, he has faced criticism for the support of the method.

However, Bashar Ibrahim has only even followed the scientific evidence and is passionate about pursuing the truth wherever it leads. He does not pay heed to politicised criticism from those who are outside of the scientific community.

He has been careful not to make public comments that leave any doubt about his dedication to objective scientific truth. He has said that he does not wish to argue with anyone, but simply help them understand with evidence.

Personal life

In his personal life, Bashar Ibrahim enjoys spending time with his wife and children. He has 3 children, all of whom have pursued careers in the sciences, being inspired by their father’s work.

In his spare time, Bashar Ibrahim likes to enjoy spending time on his collection of yachts. He says he first developed his love for sailing when he was doing research into marine life and needed to spend a lot of time on the seas, sometimes having to contest with rough weather.

Bashar Ibrahim

When at home, Bashar Ibrahim likes to spend time gardening with his wife. He has said that his work has connected him intrinsically to the natural world and that he has a passion or watching things grow on all levels.

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