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Call Centre Services Philippines: Why You Should be Outsourcing to the Pearl of the Pacific

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Ralf Ellspermann

Call centre services firms are changing the way business is done on a global scale. The marketplace is bigger than ever before, and we often take that for granted. Imagine someone time-travelling from 1980 to today and encountering Amazon—seeing such easy access to products from around the world would be jaw-dropping!

Within call centres (also known as contact centres), we see a wide array of tasks that are handled in a variety of ways. Year in and year out, Australia remains a powerhouse, occupying a place in the top fifteen economies in the world. It is no wonder the country continues to be an influencer, to which people around the globe turn to see new trends.

Ralf Ellspermann, CEO of PITON-Global, an award-winning call centre in the Philippines, says, “Call centre services are increasingly being outsourced in Australia, and the world’s other economies are following suit. Companies do this in attempts to specialise and let their organisation and its divisions focus on core competencies. Many companies will opt to keep their product development team in-house while outsourcing their customer support and back office. They have found that they can trust call centre services in the hands of other firms while they focus on and remain in control of product development.”

When you outsource your call centre services, there is no initial start-up cost or investment, no on-going overhead costs, and you do not have to spend on hiring, training, or managing your customer service staff. You can now improve your operating efficiencies and elevate your bottom line.

The demand for call centre services and the subsequent need for outsourcing are tied together, and they continue to increase. We live in the world of now. With the internet, technology, and shorter attention spans, everyone wants instant gratification. Your customers are no different. You need to be ready to handle any and all issues and to do so in a timely manner. The best competitive advantage is the customer experience. You need omni-channel call centre services—including phone, email, web chat, social media, and IVR—and to do that without blowing your budget, you need to look to offshore outsourcing.

There are many types of services that fall under the contact centre services umbrella. Those include customer experience management, inbound sales, customer acquisition and retention, tech support, and back office functions.

When it comes to business process outsourcing, and especially call centre services, there is only one place you need to look, and that’s the Philippines. They have spent the last two decades perfecting this practice, and they have mastered it.

Their prowess in this area has allowed them to generate more than 30 billion AUD in annual revenue. They have built a top-tier infrastructure with cutting-edge technologies. They hire the most experienced and talented call centre agents, who are highly proficient in English. There is truly no one better.

Within this first-rate industry is a super competitive business battleground that has created some of the best call centre outsourcing providers in the world. One such company is PITON-Global. The Philippines has built an industry that no one in the world can compete with, and they can cut your call centre costs by 50%. This is a no-brainer if there ever was one.

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Small Business

Why Artificial Intelligence Is The Future Of Business

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Artificial Intelligence

Businesses across the world have adopted evolving technologies which have disrupted industries for years. Moving with the times is the only way for a business to survive, and modern technology is constantly progressing and changing the way we operate. One of these new technologies which has progressed at a dramatic pace is artificial intelligence. Artificial intelligence has been used to create new ways to operate businesses, and changed the landscape of business forever. It can be used to automate tasks which would otherwise need manual labour, it can save on costs and increase productivity, and it can help to gain insightful information into your consumer demographics and other data. Decreasing costs, increasing productivity and making important data driven decisions is what business is all about. So, it only makes sense that artificial intelligence fits well into this mold and helps to create a more efficient and effective business dynamic.

If you are a business owner, or involved in helping to streamline processes within your business operation, then read on to find out what artificial intelligence can do for you.

Decrease Labour Costs

Driving cost savings is a primary goal for any business, and using artificial intelligence is a surefire way to do this. With artificial intelligence, you are able to automate tasks and processes which would otherwise cost more labour hours and money, which could be spent on other areas of the business. For example, a solution which collates data and enters it into a database in real time can be automated with artificial intelligence, and workers can be replaced by these solutions. This can save on hiring costs and the money can be put into technological innovation or other parts of the business which need further funding.

Accurate Insights Into Big Data

Artificial intelligence is extremely useful in finding accurate insights in a seemingly overwhelming amount of data. Big data is the future of business, and the amount of data generated every single day is incredible, and insights gleamed from this data can help to make important decisions for businesses. For example, a finance company looking to invest into stocks needs to analyse the way that the market is moving. They can utilize artificial intelligence algorithms in order to find out which stocks are going to make a profit and which ones are not. This can be done quickly and in real time using artificial intelligence, and allow them to make an effective decision using these insights.

Why Should Businesses Adopt AI?

Artificial intelligence is the future of business. As the technology progresses, it will become more and more useful to many more businesses in different industries. It will allow for further automation and assistance in more complex business tasks. By staying ahead of the curve and adopting new and evolving technologies as they come, you can ensure that your business is operating as efficiently and effectively as possible, and your processes are streamlined. Those companies that fail to stay with the times will be left behind, and are doomed to fail. By adopting artificial intelligence technologies into your business operation, you can help to save on costs, and increase productivity within your business.

A good way to go about this is to go through artificial intelligence consulting who will be able to determine which solutions are best suited to your business. An AI consultant will know about how these solutions can help, and how they can be integrated into your current legacy systems.

To stay ahead of the curve, artificial intelligence is the best way to go for any business.

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Why Ceasefire is Sydney’s Most Trusted Fire Protection Service

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Ceasefire

Fire protection services are essential for every building as they are able to minimise the risk of disaster to the greatest extent possible. In Sydney, NSW, there is one particular fire safety company that is known for their ability to provide comprehensive services and expert advice for customers. Ceasefire have a diverse team of qualified professionals who are able to provide comprehensive passive fire protection solutions for any project, big or small.

Having a fire break out in your home or commercial property can have a devastating impact. This can occur for a range of reasons, from appliance faults to something as simple as leaving a candle unattended. With the right safety measures in place, however, you can prevent these disasters from occurring or from escalating out of control. The expertise of a team like the one at Ceasefire are crucial when you are building a new property, restoring an old one, or even simply undergoing repairs.

The Australian Standards outlined in AS1530.4 of the Building Code of Australia (BCA) highlight what is necessary to implement in your building in order to reduce fire hazards. The team at Ceasefire are well versed in these guidelines and are able to ensure that your property is up to scratch. They are known for their ability to handle major projects, such as Sydney Football Stadium and Sydney International Airport, to smaller projects such as retail stores or other commercial properties.

No matter what services you need from Ceasefire, they will communicate effectively with you and work efficiently to get the job done. Their services include necessary installations such as structural steel installation, firespray and fyrewrap application, intumescent paint, duct fire protection, vermiculite ceilings, fire and smoke barrier installation, fire seal and penetration installation, and much more. Whether you need one or more of these things in your property, Ceasefire will work closely with you to develop a holistic fire protection strategy. They will implement whatever you need in a secure and efficient manner.

The members of the team at Ceasefire are all highly skilled and are trained to implement any or all of these services thoroughly. They are available 24 hours a day to answer any questions that you may have and can even reach out to their extensive network of suppliers, subcontractors, and more to ensure that all of your problems are safely and efficiently resolved. The team understand that your project may be under time constraints and are committed to working hard to completing the job within a time frame that suits you.

There are many precautionary measures that you can take to reduce the risk of fire in your property. By hiring professionals such as the team from Ceasefire, you can go about your project with the confidence that you and all other residents are safe within the property. Fires can be caused at any moment and in a range of ways, with the right safety tools implemented, you can avoid disaster.

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How Fone Tech Became the Best Phone, Laptop, and Tablet Repair Company in Wollongong

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How Fone Tech Became the Best Phone, Laptop, and Tablet Repair Company in Wollongong

In 2012, a small yet enthusiastic company was established in the suburb of Woonona in Wollongong. Little did they know that Fone Tech would soon become one of the most sought after companies in the area for all things phone, laptop, and tablet repair. Electronic devices such as these are essential in our lives, yet are not without their issues. Businesses such as Fone Tech are much needed when something goes wrong with our precious devices. The team have spent the past decade refining their skills and building their reputation as the providers of the most convenient, affordable, and comprehensive services in the area.

The range of impressive features that Fone Tech offer is what sets them apart as a company. While they provide all of the basic repair services to a high standard, such as cracked screen repair, battery replacement, water damage repair, data recovery, and much more, it is their constant demonstration of their care for their customers that has gained them the most notable reputation. With most of their repair services, Fone Tech offers 2 Years of Warranty so that you can feel confident that the fix they have provided will last you. They also guarantee some of the most affordable prices so that you can find solutions for your tech problems without completely breaking the bank.

Perhaps the most convenient service that Fone Tech offer is the mobile van service. The qualified team are able to travel to your home or workplace and carry out whatever repairs you need from their van. This means that you will get the highest quality repair services without having to go and take time out of your day. Fone Tech use only the best parts for their repairs too, so you know you are getting what you pay for. Speaking of payment, Fone Tech guarantee that if they cannot solve your problem, you will not have to pay a cent. If there is no fix, there is no fee with Fone Tech.

Another bonus that comes along with using Fone Tech for your device repair needs is the ability to obtain a free screen protector. Unfortunately, devices are prone to breakage, especially as they are bound to endure the occasional fall. If you leave a review on their Google My Business page, they will fit a $25 screen protector to your device completely free of charge. This commitment to customer satisfaction is why the Fone Tech team are relied on by many to produce excellent results.

Wollongong residents trust the reliable and friendly team at Fone Tech for all of their tech repair needs. The team have been operating for just under a decade now and continue to utilise the latest technological advancement to provide comprehensive and effective repair services. No matter what your issue is, Fone Tech will be able to identify and resolve it quickly, so that you will be back to using your device in no time.

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