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Call Centre Services Philippines: Why You Should be Outsourcing to the Pearl of the Pacific

Adam Brigden



Ralf Ellspermann

Call centre services firms are changing the way business is done on a global scale. The marketplace is bigger than ever before, and we often take that for granted. Imagine someone time-travelling from 1980 to today and encountering Amazon—seeing such easy access to products from around the world would be jaw-dropping!

Within call centres (also known as contact centres), we see a wide array of tasks that are handled in a variety of ways. Year in and year out, Australia remains a powerhouse, occupying a place in the top fifteen economies in the world. It is no wonder the country continues to be an influencer, to which people around the globe turn to see new trends.

Ralf Ellspermann, CEO of PITON-Global, an award-winning call centre in the Philippines, says, “Call centre services are increasingly being outsourced in Australia, and the world’s other economies are following suit. Companies do this in attempts to specialise and let their organisation and its divisions focus on core competencies. Many companies will opt to keep their product development team in-house while outsourcing their customer support and back office. They have found that they can trust call centre services in the hands of other firms while they focus on and remain in control of product development.”

When you outsource your call centre services, there is no initial start-up cost or investment, no on-going overhead costs, and you do not have to spend on hiring, training, or managing your customer service staff. You can now improve your operating efficiencies and elevate your bottom line.

The demand for call centre services and the subsequent need for outsourcing are tied together, and they continue to increase. We live in the world of now. With the internet, technology, and shorter attention spans, everyone wants instant gratification. Your customers are no different. You need to be ready to handle any and all issues and to do so in a timely manner. The best competitive advantage is the customer experience. You need omni-channel call centre services—including phone, email, web chat, social media, and IVR—and to do that without blowing your budget, you need to look to offshore outsourcing.

There are many types of services that fall under the contact centre services umbrella. Those include customer experience management, inbound sales, customer acquisition and retention, tech support, and back office functions.

When it comes to business process outsourcing, and especially call centre services, there is only one place you need to look, and that’s the Philippines. They have spent the last two decades perfecting this practice, and they have mastered it.

Their prowess in this area has allowed them to generate more than 30 billion AUD in annual revenue. They have built a top-tier infrastructure with cutting-edge technologies. They hire the most experienced and talented call centre agents, who are highly proficient in English. There is truly no one better.

Within this first-rate industry is a super competitive business battleground that has created some of the best call centre outsourcing providers in the world. One such company is PITON-Global. The Philippines has built an industry that no one in the world can compete with, and they can cut your call centre costs by 50%. This is a no-brainer if there ever was one.

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The story of accomplished researcher Bashar Ibrahim

Adam Brigden



accomplished researcher Bashar Ibrahim

Bashar Ibrahim is an accomplished researcher who has won many prizes and accolades for his work, specifically for his work in advanced biology and mathematics research. He has done a lot of work with chromosomes and enzymes, leading to work that has created substantial developments in disability treatment.

Bashar Ibrahim is a very headstrong researcher who is known for taking a direct and carefully-planned approach. However, his colleagues have described him as open to other opinions and that he works well in a collaborative setting. While his early research might be described as inflexible in its approach, it has achieved a lot, nevertheless.

Bashar Ibrahim Early life

Early life

Bashar Ibrahim was born into a family with 5 other children, and thus he has cited the fact he was always vying for attention from an early age. He does not shy away from labelling himself somewhat of an attention seeker because of his crowded home upbringing, and he has said that this has helped fuel his drive to accomplish what he has in the world of academic and scientific research.

While growing up in a rural community, Bashar Ibrahim and his family eventually moved to the city area when his father got a higher paying job. It was because of this that he was able to get a greater education and have the freedom to focus his studies on things he was passionate about, rather than focus on a career that made him the most money.

Bashar Ibrahim has often said that he is grateful for the opportunities he was given to focus on the pursuits he was most interested in. He has said that he feels fortunate to be able to do what he wanted to do in academia from such an early age.

Doing well in his studies, Bashar Ibrahim was a straight-A student who achieved his academic goals without strict pushing from his parents. In this way, he was very self-disciplined and knew it was up to him to ensure his own success.

He graduated from college with degrees in mathematics, science, as well as economics. This led him to want to combine his knowledge and pursue research that combined all the disciplines he had studied.

It was at this point Bashar Ibrahim met his wife, and he got married at a relatively young age. He has said that his wife has given him a lot of his confidence to pursue the research he has, and he has never needed to look back ever since.

Bashar Ibrahim Research career

Bashar Ibrahim has done an impressive amount of research, particularly in the field of mathematics and biology. He has been particularly interested in DNA sequencing and looking at the mathematical structure of how things occur naturally.

Bashar Ibrahim Research career

His research has helped to create a better understanding of how life evolved past the single-cell stage into the complexity that is observed today. Bashar Ibrahim has said he was always fainted with the origin of life and was inspired by the pioneering observations of Charles Darwin.

Bashar Ibrahim has said he was fascinated by the fact that the human species is basically evolution at a point of self-awareness. He has continually shown he is awed by the fact that evolution is a process that, through human discovery, understands itself.

In his studies, Bashar Ibrahim has looked at a wide variety of species of animals to try and map the mathematical commonalities that lead to certain evolutionary traits. His work has enabled a greater predictive understanding of how parallel evolution occurs in groups of animals that are separated by significant geological phenomena (oceans, mountains, etc.).

Awards and recognition

For his research accomplishments, Bashar Ibrahim has been the proud recipient of many accolades and awards. His fellow researchers have praised not only the results he has gotten but the pioneering work ethic that he has displayed, which inspired many to follow his pursuits.

His work has been praised by many in the scientific community as powerful in reaffirming the evolutional justification for the diversity of life on planet earth. In many atheistic circles, he is praised for helping flesh out the evolutionary argument that contradicts the religious narrative of divine creation.

Many young researchers have looked up to Bashar Ibrahim and are inspired by his achievements in biology and mathematics. Many have expressed an interest in working alongside him just to get a perspective on how he works so they can apply it to their own research.

Bashar Ibrahim - Bioethical support for stem cell research

Bioethical support for stem cell research

Due to the nature of his work in mathematics and biology, Bashar Ibrahim has worked in the field of stem cell research. Because of the politicised nature of stem cell research, he has faced criticism for the support of the method.

However, Bashar Ibrahim has only even followed the scientific evidence and is passionate about pursuing the truth wherever it leads. He does not pay heed to politicised criticism from those who are outside of the scientific community.

He has been careful not to make public comments that leave any doubt about his dedication to objective scientific truth. He has said that he does not wish to argue with anyone, but simply help them understand with evidence.

Personal life

In his personal life, Bashar Ibrahim enjoys spending time with his wife and children. He has 3 children, all of whom have pursued careers in the sciences, being inspired by their father’s work.

In his spare time, Bashar Ibrahim likes to enjoy spending time on his collection of yachts. He says he first developed his love for sailing when he was doing research into marine life and needed to spend a lot of time on the seas, sometimes having to contest with rough weather.

Bashar Ibrahim

When at home, Bashar Ibrahim likes to spend time gardening with his wife. He has said that his work has connected him intrinsically to the natural world and that he has a passion or watching things grow on all levels.

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4 fun board games you probably don’t know about

Adam Brigden



fun board games you probably don’t know about

Everyone has heard of Monopoly, Cluedo and Twister. These old classics have become timeless because of their universal appeal and endless fun. However, there’s more to the world of board games than Monopoly and Cluedo. There are thousands of incredibly fun and enjoyable board games out there, many of which don’t receive the recognition they deserve. Do you recognise any of the names on the list below?

Settlers of Catan

First published in 1995, this German multiplayer board game requires players to become settlers. Throughout the game, players attempt to build and develop communities while engaging in trade and resource acquisition. Players attain points as their settlements grow and thrive.

Ticket to Ride

Published in 2004, Ticket to Ride requires players to play train car cards, which allows them to develop a series of train routes across the world. How do players accrue points and win? The length of their train routes, how continuous the tracks are and whether their train routes can connect cities across the map all come into play when determining points.

Heroes Wanted

Designed for 1-5 players, this wacky board game is all about building your team of wannabe superheroes. Once you’ve assembled your squad, you’ll then face off against an equally absurd villain—great fun for all the superhero fans out there.

Merchant of Venus

A playful pun on Shakespeare’s acclaimed play, the Merchant of Venus is a discovery game where players have to explore different trade routes and customise their ships. It’s like Ticket to Ride but set in an unexplored part of the galaxy. The first player to reach the money goal (usually between $2000 and $4000) is the declared winner.

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4 great novels to keep you busy during the holidays

Adam Brigden



great novels to keep you busy during the holidays

When the holiday rolls around, it’s only natural to want to spend as much time with your friends and family doing the things you love. However, for those lazy Sunday afternoons or those quiet weekday nights, there’s nothing quite like a gripping novel to keep you motivated throughout the week. Moreover, reading is a great way to expand your vocabulary and engage in both creative and critical thinking. If you’re looking for a great fiction novel to relax to, check out some of the below titles.

The Mirror and the Light by Hilary Mantel

For historical fiction fans, Mantel’s concluding chapter to her acclaimed trilogy documenting the life of Thomas Cromwell represents one of the most anticipated book releases. Published in March 2020, the novel has been receiving rave reviews from critics.

Normal People by Sally Rooney

With the release of the new BBC television adaptation, Sally Rooney’s Normal People has become an international bestseller. Published in 2018, the novel sold almost 64 000 copies in its first four months and was even longlisted for the Man Booker Prize that same year.

The Ballad of Songbirds and Snakes by Suzanne Collins

Released in May 2020, Suzanne Collins newest publication is a prequel to her globally successful book trilogy, The Hunger Games. The novel centres on protagonist, Coriolanus Snow, who would eventually emerge as the main antagonist in the primary trilogy.

The Glass Hotel by Emily St. John Mandel

The fifth novel to be published by Emily St. John Mandel, The Glass Hotel follows the aftermath of a graffiti incident at Vancouver Island hotel. The episode subsequently reveals and causes the collapse of an international Ponzi scheme, primarily inspired by the crimes of Bernie Madoff.

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